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1. Tháng 11, 2024

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2. Tháng 10, 2024

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3. Tháng 9, 2024

   1. Windcave payment failures

      Bắt đầu: 18 Tháng 10, 06:00 BST

      Thời lượng: 1 day, 2 hours

      Some Windcave accounts are seeing failures of all scheduled payments. We are investigating.
      
      Suggested Actions
      If you use Windcave don't run customer billing until the issue is resolved. If you already have please let your customers know that the failed payment is not their fault and they don't need to update their card details. Do this at Orders > Active Orders > Most recent complete order > Email Details.

      Xác định: 18 Tháng 10, 19:00 BST

      We have identified the issue. A setting has been changed at Windcave that is causing payments to fail. Windcave is working on reverting the change at their end.

      Xác định: 18 Tháng 10, 22:42 BST

      We are awaiting an update from Windcave and will continue to monitor the situation.

      Đang xác minh: 19 Tháng 10, 08:02 BST

      Payments appear to be processing normally. 1,004 successful payments were processed via Windcave across 11 accounts this morning, with only 50 failures (< 5%) - an expected failure rate due to normal credit card declines.

      Đã giải quyết: 19 Tháng 10, 08:58 BST

      The issue is resolved, as we have seen no further payment failures.